How is it exhibited?

When is it most effective?

 What do the Chicago Bears and the Indianapolis Colts have in common - great head coaches.  Tony Dungy is the head coach of the Colts.  His protégé is Bear’s coach, Lovey Smith.

Both display an intensity that is palpable - you can feel it.  Yet neither is prone to emotional outbursts, denigrating players or the use of foul language.  Indeed, announcers regularly cite them as true gentlemen of the game. 

Their quiet demeanor isn’t a lack of passion for the game or winning.  Quite the contrary, they are both very focused, results-oriented individuals who expect a great deal from their players.  These coaches aren’t devoid of emotion; yet they are able to guide their players through the emotional ups and downs of momentum changes during the game.  What makes these coaches so special?  How can they be so successful, yet so quiet in their demeanor? 

Their players say that both men inspire them to higher levels of performance, yet both let players know, in no uncertain terms, their displeasure when they’re not performing to their capabilities without emotional outbursts.

It’s counter-intuitive, but quiet intensity is more powerful than emotional outbursts because of the reaction it generates.  A basic law of physics says that for every action there is an equal and opposite reaction.  In other words, emotional outbursts trigger reciprocal outbursts. 

When emotions are triggered, logical thinking takes a holiday.  The mind cannot perform both functions as once.  Conversely, calm communication invites calm, logical consideration of the information provided.  If you want to use your intensity to its greatest advantage, follow the examples of Tony Dungy and Lovey Smith, present your thoughts calmly.  Those around you will enjoy the experience and achieve better results.

If there are topics you’d like me to address, send me an email at dale@furtwengler.com.