One of the most dread tools used today is the performance appraisal.  Employees dislike their judgmental tone.  Managers dislike them because they feel that they need to tread lightly in dealing with difficult employees and that it’s a waste of time for employees who are performing well.  On top of that, the typical manager only has one or two opportunities a year to perform this task.  Lack of frequency makes it an unwieldy, an unproductive tool in their hands.  Finally, performance appraisals often give managers an excuse to wait to see whether a poorly performing employee will “come around.”

Making the EXCEPTIONAL Normal is a management system that replaces the outdated performance appraisal system.  It allows managers to gain the skills needed to improve their staff’s performance by practicing them week in and week out.  The system includes a feedback mechanism that allows managers to quickly discern who is and who is not going to “come around” within weeks, not months, and take appropriate action quickly.  Finally, Making the EXCEPTIONAL Normal is a true continuous improvement system.  It allows managers and their direct reports to identify and eliminate system inefficiencies weekly while eliminating the need for the dreaded performance appraisal.